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Essay on Artificial Intelligence: Benefits and Risks

Referencing style used in the paper: MLA

Type of paper: Argumentative Essay

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As explained by Gayle Sheppard, general manager at Intel:

artificial intelligence (AI) is cognitive computing which includes computing platforms that can learn, understand the connections between things/operations, remember that knowledge, and reason from patterns to adapt in real time (Manheim and Kaplan 220). 

Excellent examples of the AI application in the modern world are social media giants like Facebook and Instagram – the platforms which learn people’s preferences to provide ideal content for them. The advantages and perspectives of the AI use are impressive and promise creating a new age in computing and even life in general. However, a lot of prominent experts warn that AI presents new dangers, for example to social values and constitutional rights. 

In particular, the core values such as personal privacy, autonomy, and democracy can be violated.

Another example is the so called Internet of Things (IoT) – a modern approach that has successfully automated many functions while resulting in ubiquitous monitoring and control over our daily lives.

Artificial intelligence thesis statement: the paper, on the basis of the analysis of the recent trends, attempts to reveal the benefits of AI while raising the awareness of the possible risks.

How AI Works and its Benefits

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Heires defines AI as the combined word for tool, knowledge, and technology, which creates a significant autonomy degree to various computer programs and devices, enabling them to evaluate, acquire knowledge, forecast, as well as model realistic or real-life events without any external assistance (145).

Since its inception in the middle of the last century, AI has inspired hundreds of movies and books depicting the future; now it is prompting companies like Google and Boston Duynamics to reach new and impressive heights in the tech development.

Many AI applications are already familiar and widely used:

  • voice recognition
  • self-driving vehicles
  • programs writing articles

Other applications are less familiar to the general public, but these tools are used more and more often by the modern organizations:

  • content analysis
  • medical robots
  • healthcare devices 

The common feature of all these innovations is their ability to extract intelligence from unstructured data. The immense quantity of data about the real world and its inhabitants is generated daily and much of that is noise with little importance.

The goal of AI is to select the information with meaning and act upon it, ultimately with greater precision and better outcomes than people can achieve on their own (Heires 147). 

Critics still insist it is a terrible idea for a company to let AI conduct free and unsupervised conversations with clients, let alone run a Twitter or Facebook account. The solution here is to use these tools as useful guides to customer service organizations under wise supervision. Instruments that use AI and learn from data to become smarter over time help contact center agents quickly access information gathered from multiple locations. 

These tools allow clients to quickly develop their own solutions. A lot of experts recommend companies to start using these technologies sooner rather than later and warn that many complex considerations have to be taken into account prior to the implementation of AI into companies’ workforce (Smilansky 69).

A lot of specialists agree AI is not able to solve global problems at the moment and the humanity is still far away from the true potential of AI but using AI to solve discrete scenarios is here today. Thus, both private companies and the government can use AI to enhance and lower the costs of numerous activities, including: 

  • transportation
  • writing blogs
  • communication
  • health care
  • financial operations (risk management) 
  • investments
  • safety and security at the state and national level, and many others (Heires 149). 

The Dangers to Consider

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The opinions from the technology world experts are particularly important when discussing the AI related issues. Thus, Kathleen Jezierski, chief operating officer at COPC, a global consulting company, explains the value of AI, "Whether you're looking at AI from an agent perspective or a customer perspective, this is a revolutionary technology that will change our industry" (Smilansky70). 

At the same time, she warns:

But we also have to remember that when it goes wrong, it can go wildly wrong (Smilansky 70). 

Heires argues that AI is the most disruptive technology of the modern era andit will affect even the development of the Internet as it enters every corner of our lives (149).

The arguments that AI poses a threat to privacy from social media algorithms, the Internet of Things and even to democracy are also not new. Recent events show how AI can be misused to corrupt elections and ruin people's faith in democratic institutions. For instance, specialists claim there are AI tools that are sophisticated enough to modify behavior of consumers, viewers, and voters. 

The resulting loss of autonomy in personal decision-making is as serious as the potential loss of privacy.

Heires concludes that the biggest social cost of the new technological era of AI is the erosion of trust in and control over democratic institutions (150). Yet, as with many disruptive technologies, the law is slow to catch up. 

What about the economic side of the matter?

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From the economic point of view, there are some risks too. According to Etzioni and Etzioni,

AI, unlike previous technologies, is destroying more jobs than it actually creates, leading to major economic crashes (185). 

Such notable businessmen and technologists as Bill Gates and Elon Musk also name various threats which will appear along the AI technology development. They argue that strict laws and policies must be encated by the government to manage and control the rapidly developing AI technologies (although controlling anything in the Internet domain may prove to be both difficult and detrimental to the industry). 

Conclusion

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To sum up, recent technological advancements in the AI domain are often argued to improve the human existence and quality of life in the long term. The findings of the paper demonstrate benefits and great potential of AI technologies as well as potential threats it poses. 
Meanwhile, the analysis of the potential benefits and risks shows that the use and further development of AI is irreversible, and it is not wise to reject its exploitation. However, the effective use of AI is possible under the condition of the implementation control policy of control and supervision.

Check out the excellent article, Broken Windows Policy Argumentative Essay to learn more about how AI can help resolve various safety issues in the US

 

Works Cited

Etzioni, Amitai and Oren Etzioni. “Should Artificial Intelligence Be Regulated?” Issues inScience and Technology, vol.33, no.4, 2017, pp. 180-190.
Heires, Katherine. “The Rise of Artificial Intelligence.”Risk Management, vol. 62, no. 4, 2015, pp. 145-152. 
Manheim, Karl, and Lyric Kaplan. “Artificial Intelligence: Risks to Privacy and Democracy.” Yale Journal of Law & Technology, vol. 21, no. 1, 2019, pp. 219-225.
Smilansky, Oren. “The Real Benefits of Artificial Intelligence: Adding AI to the Contact Center Enables Rapid Information Retrieval, Leading to a Better Experience for Both Agents and Customers.”CRM Magazine, vol. 21, no. 11, 2017, pp. 67-72.